
Practical Tips to Improve Workplace Communication w/ Nancy Yuen (SoFi)
Field: Auditing | Delivery Method: Self Study | CPE Hours: 0.5
In this episode, Nancy shares how emotional intelligence has been a driving force behind her career success—from her early days at KPMG to leadership roles at Clorox, Google, and now SoFi. Nancy realized she needed to intentionally build her emotional intelligence in order to thrive professionally. She opens up about that journey, how developing strong communication skills transformed her leadership style, and offers practical strategies others can apply in their own careers.
- 3:10 - Strategies for Supporting an Overextended Team
- 8:22 - Nancy's Journey to Finding Emotional intelligence
- 21:19 - Acting Classes for Auditors
- 28:50 – Letting Go of Ego to Build a Stronger Team
- 33:30 - Final thoughts
Your Instructor

Trent Russell is the Founder of Greenskies Analytics. Prior to founding Greenskies Analytics, he served multiple industries in EY’s IT Risk Assurance practice. He later joined the Financial Service Office at EY and facilitated the development of data analytics procedures.
At Greenskies, Trent develops audit analytics and AI strategies, makes the analytics and AI initiatives actually work, and moves internal audit teams up the maturity model. Learn more at: https://greenskiesanalytics.com/
In addition to serving his clients, Trent hosts The Audit Podcast and facilitates quarterly audit analytics roundtables.