We are not talking about the buzz word "quality audits" or how to audit Total Quality Management (TQM) processes, but instead how to incorporate TQM principles into the internal audit activity to add real value to our customers. Just as the TQM principles have changed the manufacturing processes, as proven methods to increase quality of goods and profit in organizations, a TQA mindset will increase the quality of audits and ensure you are meeting customer needs, continuously improving, and positively affecting management and culture. Learn the six things you need to do to start incorporating TQA in your audit activity.
Jason Mefford is a rock star in internal audit, risk management and compliance. He typically works with Chief Audit Executives and professionals in audit, risk and compliance with the technical and soft-skills needed to navigate the land mines of organizations. He takes complicated, confusing & hard things, makes them practical, proactive & simple to improve learning and transformation.
Jason is an edutainer, executive coach, professional speaker, facilitator and media producer. He serves the internal audit community through his companies Mefford Associates, cRisk Academy, Mefford CIA Review Course, and the Jamming with Jason Podcast.