Introduction to Active Listening for Auditors
The Difference Between Hearing and Listening CPE = 1
People often confuse the physical act of hearing with the emotional art of listening. The modern educational system emphasizes speaking and writing, but does not teach the important skill of active listening.
- identify and solve problems,
- increase your knowledge and
- avoid misunderstandings
- Define Active Listening
- Explain why you should care about active listening
- Explain why we listen
- Identify what's stopping you from actively listening
- Explain the listening styles
- Identify and explain listening strategies
Robert Berry believes our ultimate goal in business is to improve people, processes and profits. Every organization exists to make some sort of profit. Behind every profit is a series of business processes that must be in sink, but behind every process is a person. People are the heartbeat of every organization. People need to be developed and supported.
He's spent the better part of his career trying to bring out the best in people. As a result, you will find that his training courses are practical and actionable. The compelling content typically contains good visuals to stimulate recall along with clear and concise language.
He has worked as an auditor and an accountant in small and multi billion dollar organizations. You will find the standard alphabet soup behind his name (CPA, CIA, etc), but improving people, processes and profits is what matters most.
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