Dealing With Difficult People with Lynn Fountain

Field: Personal Development | Delivery Method: Self Study | CPE Hours: 2.0

  Enroll in Course

We’ve all been there, trying to reason with an incredibly difficult person. The situation proves frustrating, maddening, and sometimes even frightening. The truth is you can’t reason with an unreasonable person. However, there are proven techniques to better manage such dicey situations.


The difficult business issues that arose in 2020 and will certainly continue into 2021 make this an even more difficult issue to handle. Often, professionals’ resort to changing positions or moving to another area. However, difficult people are everywhere. It might be possible to avoid the 1st one or two difficult people, but how about the 3rd, 5th, 10th person you encounter? Hiding isn't a permanent solution. So rather than turn to some drastic decisions each time, why not equip yourself with the skills to deal with them?

There are tactics that professionals can use with your boss, a customer, a family member, even a stranger. Keep in mind: The closer your relationship the person, the more knowledge you’ll have of what will best work to calm things down.

When you're dealing with a person behaving unreasonably, the fear response center in your brain is going to be activated. It's up to you to engage your conscious mind in order to defuse the situation. Some of these tips are general, suggesting a mindset to cultivate.

During these course we will examine some of the most successful techniques experts have identified to utilize when working with difficult people. Some of these tactics may be difficult at first but when you know the situation, understand the people involve, the tactics can effectively help de-escalate the issue and provide a sense of calm to the discussion.
Who Should Attend
All organizations, employees, management, staff, vendors and board members.
Topics Covered
  • Most successful techniques experts have identified to utilize when working with difficult people
  • Recognize the situation
  • Understand the people involve
  • Tactics can effectively help de-escalate the issue
Learning Objectives
  • Identify the "signs" that you may be dealing with a difficult person
  • Recognize and evaluate your own role in the relationship and what may be causing difficulty on your side
  • Describe tips for communicating with difficult people
  • Identify how to de-escalate a toxic issue
  • Identify the most effective tactics to utilize when dealing with difficult people

Field: Personal Development
CPE: 2.0
Delivery Method: Self-Study
Format: Video


Your Instructor


Lynn Fountain
Lynn Fountain

Consultant, CPA, CGMA, CRMA, MBA, Past Chief Audit Executive

Business Consultant, Trainer, Author


Ms. Fountain has over 40 years of experience spanning public accounting, industry accounting and consulting. Sixteen years of that experience has been in the field of internal audit, risk managment and process improvement. She is well adept to assist your organization evaluate business strategy, perform risk assessments, establish a Sarbanes-Oxley process, synergizing internal audit processes or perform process improvement projects.


As a past corporate executive Lynn has a passion for working with professionals to enhance their processes and provide leading edge education. She has authored and delivered hundreds of training courses for accounting, finance and audit professionals. Her training is filled with not just theory but real world application.


Ms. Fountain has authored three technical publications:

-Leading the Internal Audit Function 

-Raise the Red Flag

-Ethics and the Internal Auditor's political dilemma


Lynn is a recognized leader in the internal audit profession as well as a recognized business professional.  


Ms. Fountain obtained her BSBA from Pittsburg State University and her MBA from Washburn University in Kansas. She has active, current CPA, CGMA, and CRMA credentials.


https://www.lynnfountain.net/


Course Curriculum


  Dealing With Difficult People with Lynn Fountain
Available in days
days after you enroll

Frequently Asked Questions


When does the course start and finish?
The course starts now and never ends! It is a completely self-paced online course - you decide when you start and when you finish.
How long do I have access to the course?
How does lifetime access sound? After enrolling, you have unlimited access to this course for as long as you like - across any and all devices you own.
What if I am unhappy with the course?
We would never want you to be unhappy! If you are unsatisfied with your purchase, contact us in the first 7 days and we will give you a full refund.

Get started now!