Case Study: Audit Report Innovations at Frontier Communications

Field: Auditing | Delivery Method: Self Study | CPE Hours: 1.0

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If you are like most internal auditor you are looking for ways to present your audit results and information in a better format and more efficiently. Studies show internal audit typically spends up to 30-40% of each project writing reports. Even after all that time, many audit reports perceived as boring by the readers, and haven't changed much from old-fashioned approach used for years.

In this case study discussion, Jason Mefford talks with Neil Frieser, SVP and CAE of Frontier Communications about how they moved from old-fashioned audit reports to ones their executives and board love.

Learn how Neil's team took a journey to understand what the readers really wanted and improved the format and content of the reports to provide a better executive summary, graphics, and maturity assessments. You'll also learn some best practices they implemented with "The Grid," internal audit identified vs. management identified issues, themes, and talking headlines.

Since Neil is currently researching a new book he is writing on innovations in report writing, we will also discuss some of the latest trends and insights from his research, and how audit reports will likely change in the future.

You will walk away with several tips you can incorporate to help improve your audit reports and make them more relevant and interesting to the readers, adding more value to your organizations.

Field: Auditing
Delivery Method: Self Study
CPE Hours: 1.0
Format: Video

Your Instructor

Jason Mefford
Jason Mefford

Jason Mefford is a rock star in internal audit, risk management and compliance. He typically works with Chief Audit Executives and professionals in audit, risk and compliance with the technical and soft-skills needed to navigate the land mines of organizations. He takes complicated, confusing & hard things, makes them practical, proactive & simple to improve learning and transformation.

Jason is an edutainer, executive coach, professional speaker, facilitator and media producer. He serves the internal audit community through his companies Mefford Associates, cRisk Academy, Mefford CIA Review Course, and the Jamming with Jason Podcast.

You can learn more about him at: and

Course Curriculum

  Case Study: Audit Report Innovations at Frontier Communications
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